Return and Exchange Policy

Modified on Fri, 8 May at 4:09 PM

Defective, damaged, misrepresented, or incorrectly delivered items may be returned, replaced, or refunded in accordance with the Consumer Act of the Philippines.

Such items must be reported within 7 calendar days from the date of purchase, evaluated by an authorized Service Center technician, and returned at the branch where purchased. Warranties beyond 7 days follow the manufacturer’s terms.
For ALL invoiced orders — whether delivered, undelivered, refused upon delivery, or cancelled after invoicing — any cancellation or return initiated by the customer due to change of mind shall be subject to a 10% restocking fee based on the invoice price, applicable to refund request only.
The 10% restocking fee will be deducted from the refund amount. This fee covers costs related to handling, inspection, repackaging, restocking into inventory, administrative processing, and related operational costs.

Customers who opt to receive a Credit Memo (store credit) instead of a refund shall not be subject to the 10% restocking fee.
Items must be sealed, unused, and in original packaging. Opened or used items may have additional deductions based on the condition and loss in value.
Proof of Purchase: Original Sales Invoice is required. If lost, an Affidavit of Loss must be presented before processing a return or refund.
Promotional or Free Items: Must also be returned. If missing, their value will be deducted from the refund or replacement.
Shipping Charges: Original shipping fees already incurred are non-refundable. Return shipping costs are borne by the customer unless the return is due to a defective, damaged, misrepresented, or incorrectly delivered item.